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  • Beyond The Hype: What 1,000 U. S. Customers Really Think About AI - Forbes
    The Bad · Only 32% of customers have successfully resolved a customer service issue using AI or ChatGPT technologies That number is low One theory is that customers often don’t realize AI is
  • 25 Stats About AI In Customer Experience That Show How . . . - SurveyMonkey
    61% of consumers say humans understand their needs better than AI 53% say it provides more thorough explanations 52% say human customer service agents are less likely to frustrate them than chatbots 50% say humans offer more options to address their problems
  • What consumers do and don’t want from AI | World Economic Forum
    Workforce shifts are a massive component of these gains As Cognizant's New work, new world study projected last year, 90% of jobs will be affected by AI, most of them dramatically Myriad roles that impact the customer experience could be automated: service reps, financial advisors, claims adjudicators and more
  • State of the AI Connected Customer - Salesforce ANZ
    Customers are still forming opinions around the latest breakthrough in AI: AI agents Comfort levels depend on the use-case Nearly half of business buyers (46%) would work with an AI agent for faster service and 38% of customers are comfortable with agents creating personalised content while only 17% are comfortable with an agent making financial decisions for them
  • ‘It destroys the purpose of humanity’: Customers are saying no to AI
    Customers are starting to push back against AI in their favorite products, worried about jobs, quality and the meaning of art
  • Nearly 60% Use AI to Shop — Here’s What That Means for Brands and . . .
    Consumers are increasingly offloading the mental burden of choice to AI, while still keeping the final say I call this “augmented decision-making ” That shift compresses the traditional customer journey With nearly 77% of people saying AI helps them make faster decisions, the old marketing funnel doesn’t really apply anymore
  • What are customers saying about generative AI startups?
    Since OpenAI’s launch of its GPT series, language models have grown bigger and better, leading to breakthroughs in AI sentiment analysis, translation, and reading comprehension In customer support, Forethought has raised over $90M in equity funding Its AI tools triage messages, route tickets, and predict user intent and sentiment


















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